The right VA is only part of the solution.
Successful support starts with understanding your business, defining what should be delegated, establishing clear ownership and creating the structure for someone else to execute successfully.
Whether you need help finding the right person or want TSS to help build, integrate and manage the support around your business, we'll start with what you actually need.
Choose the support your business actually needs.
Some business owners need the right person. Others need the person, the structure and the management around them. TSS offers both.
You manage. We find the right fit.
Designed for business owners who are comfortable onboarding and managing their own team member, but want TSS expertise in defining the role and identifying strong candidates.
We build the structure. Your VA executes. TSS manages the performance.
Designed for business owners who need consistent execution capacity without adding another person they have to recruit, structure and manage on their own.
A VA shouldn't be expected to read your mind.
Experience matters, but every business operates differently. Your systems, clients, priorities, communication style and expectations are unique to the way you work.
That's why TSS doesn't simply place a virtual assistant in your business and expect the two of you to figure it out.
We start with the business first, establish what successful support should look like, integrate the VA around those expectations and then provide the ongoing management needed to keep execution moving.
Discover
Understand the business, priorities, workload, systems and opportunities for leverage.
Design
Define responsibilities, priorities, workflows, expectations and measures of success.
Integrate
Bring the VA into the business with the context, tools and direction needed to execute.
Execute
Your VA takes ownership of the defined work and creates consistent execution capacity.
Manage
TSS monitors communication, accountability, capacity, quality and ongoing performance.
Choose the level of execution your business needs.
Every Managed VA partnership includes TSS business discovery, role alignment, integration, accountability and ongoing management. The difference is the amount of execution capacity available to your business each month.
Focused responsibilities, recurring support and business owners beginning to delegate consistently.
Consistent part-time execution across multiple recurring areas of the business.
Businesses ready for dedicated full-time execution capacity across operations, marketing or growth support.
Not sure how many hours you need? You don't have to determine that alone. We'll look at what needs to move off your plate and recommend the level of capacity that makes sense.
Your partnership starts with the business, not the staffing.
Before your VA begins executing, you'll work directly with Bridget Trammel, Business Architect and Founder of Total Success Solutions, to look at the business, identify where support can create meaningful leverage and establish what your VA should actually own.
From there, TSS creates the structure around the role and our management team provides the ongoing oversight, accountability and performance support needed to keep the partnership productive.
Your VA executes. The TSS management team keeps performance moving.
TSS brings the strategic and operational perspective needed to establish that clarity before expecting your VA to perform against it.
Keep Bridget strategically involved in the business.
Managed VA Support is designed to establish and execute defined priorities. Strategic Advisory is for business owners who want Bridget to continue looking across the business to identify opportunities, uncover gaps and determine what should be built, changed or improved next.
Because your execution team is already connected to TSS, strategy doesn't have to stop at the conversation. New priorities can move from strategy into structure and then into execution.
Great support is built together.
TSS provides the structure and management, but successful delegation still requires access, communication and partnership from the business owner.
A stranger who walks into your business already knowing exactly what you need.
Your VA may bring relevant real estate, administrative, marketing or operational experience, but every business is different.
Our responsibility is to create the clarity, integration and management structure that gives the right person the opportunity to become highly valuable inside your business.
You don't need to know exactly what to delegate before we talk.
We'll look at where your time is going, what your business needs, what can responsibly move off your plate and whether sourcing, Managed VA Support or a broader strategic partnership makes the most sense.